Privacy Policy

Who we are

Cleaning Panda ("Cleaning Panda", "we", "us") provides home and apartment cleaning in Illinois, Indiana, Michigan and Pennsylvania. We are responsible for the personal information described in this policy.

Cleaning Panda
2306 W Winnemac Ave, Chicago, IL 60625
Email: sales@cleaningpanda.us
Phone: (224) 334-5171

What we collect

We collect personal information only when you send us a cleaning request through the form on our website, or when you contact us directly.

If you call or email us, we receive whatever you choose to tell us, along with your phone number or email address.

Photos of your clean. When we clean, our cleaners take before and after photos of the areas they clean, so we can check quality and answer any questions about a visit. We avoid photographing people, documents and personal items where we can. These photos are stored privately with Supabase, are seen only by our team, and are kept only as long as we need them for those purposes. Ask us at any time to see or delete the photos of your home.

We do not ask for payment details, ID numbers, or sensitive information through this website. Please don't include them in a request.

What we don't collect

• No advertising, tracking or analytics cookies.
• No analytics tools, tracking pixels, session recording or fingerprinting.
• No third-party embeds such as maps, videos or social media widgets. Our fonts, images and map are served from this website, so loading a page doesn't send your information to other companies.
• Nothing you type into the quote request form leaves your browser until you press "Send request" and agree to this policy.

How we use your information

• To reply to your request, confirm the details and price, and schedule your clean.
• To provide the cleaning service you book and handle any follow-up.
• To keep records we're required to keep by law, such as tax and accounting records.

We don't use your information for marketing unless you ask us to, and we never sell it.

Who we share it with

We share personal information only when needed to run our business:

• Service providers that process information for us, including Supabase, which hosts the database where your request is stored (in the United States), our email provider, Google Workspace, and Discord, where our team receives booking alerts (your name, the service, date and time, city and price only, never your phone number or email), and Anthropic, whose Claude AI answers our team's questions about bookings and invoices inside Discord (it receives the same limited details plus amounts and invoice status, never your phone number or email, and doesn't use them to train its models). They may only use it to provide their service to us.
• When the law requires it, for example in response to a valid legal request.
• If our business changes hands, the new owner may receive customer records and must protect them as this policy describes.

We do not sell personal information or share it for targeted advertising.

Text messages

We text customers who agree on our booking form or who text us first, and we text our cleaners who agree when they join the team. We use these messages for bookings, reminders, updates, replies and work schedules.

We keep a record of your number, your agreement and our messages, and we use a texting provider to send them. Mobile numbers and text consent are never sold, and we do not share them with third parties or affiliates for their marketing or promotional purposes. Reply STOP to any message to opt out, or HELP for help.

How long we keep it

We keep requests that don't lead to a booking for 1 month, then delete them automatically. Customer records are kept for 3 years after your last clean, or longer if the law requires it.

How we protect it

We use reasonable safeguards for a business of our size, such as limiting who can see customer details and using reputable providers with secure connections. No method of sending or storing information is completely secure, so we can't guarantee absolute security.

Your choices and rights

You can ask us to:

• tell you what personal information we hold about you,
• correct it,
• delete it, unless we need to keep it by law.

Email sales@cleaningpanda.us to make a request. We may need to confirm your identity first, and we'll reply within 30 days. Depending on the state you live in, you may have additional rights under state privacy law. We won't treat you differently for using any of these rights.

Information stored on your device

This website stores one small item in your browser to remember your privacy choice. It isn't used to track you. See our Cookie Policy.

Children

Our website and services are for adults. We don't knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we'll delete it.

Changes to this policy

If we change how we handle personal information, we'll update this page and the date at the top. If a change is significant, we'll make it clear on our website before it takes effect.

Contact us

Questions about this policy or your information:

Cleaning Panda
2306 W Winnemac Ave, Chicago, IL 60625
Email: sales@cleaningpanda.us
Phone: (224) 334-5171