Terms and Conditions

Agreement

These terms are an agreement between you and Cleaning Panda ("Cleaning Panda", "we", "us"). By using this website or booking a service, you agree to them. If you don't agree, please don't use the website or book with us.

Our services

We provide residential cleaning in Illinois, Indiana, Michigan and Pennsylvania. The tasks listed on our website describe what each type of clean normally includes. The exact checklist for your visit is the one we confirm with you when you book.

Quotes and prices

Our website doesn't show prices. After you send a request, we reply with a quote. Your final price depends on the size and condition of the space and the services you choose. We confirm the price with you before your clean. If we find on arrival that the job is substantially different from what was described, we'll talk to you before doing extra work or changing the price.

Requests and booking

Sending a request through our website does not create a booking. A booking is confirmed only when we confirm the date, time, scope and price with you by phone or email.

Access, safety and pets

• Please make sure we can get into the property at the agreed time. If our team can't get in at the agreed time, we'll contact you to reschedule. There's no lockout fee.
• Tell us about pets, alarm systems, fragile or valuable items, and anything that needs special care.
• Our team may decline to clean areas that are unsafe or that involve hazards such as biohazards, mold remediation, pests, or work at unsafe heights.

Cancellations and rescheduling

You can cancel or reschedule by phone or email. Please give us at least 24 hours' notice.

If we need to reschedule, we'll tell you as early as possible and offer another time.

Payment

We accept debit and credit cards only. Payment is due when your cleaner arrives, before the clean starts.

Final walkthrough and sign-off

Before your cleaner leaves, please walk through your home with them and point out anything you'd like fixed. We'll take care of it while we're there. When you sign off, you confirm that you checked the work and are satisfied with it, and the job is final. We don't offer return visits or re-cleans after sign-off.

If no one is home when we finish, we'll send you the after photos. Tell us about anything we missed by the end of that day and we'll make it right. After that, the job is final.

This doesn't affect your right to report damage under "Damage and liability" below, or any rights you have by law.

Text messages

Cleaning Panda sends text messages about bookings, including confirmations, reminders, updates and replies to your questions. You receive them if you agree on our booking form or text us first. You don't have to agree to texts to book a clean. Our cleaners receive work and schedule texts if they agree when they join the team.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. You can also call (224) 334-5171 or email sales@cleaningpanda.us. Mobile carriers aren't liable for delayed or undelivered messages. Our Privacy Policy explains how we handle your information.

Damage and liability

Cleaning Panda is bonded and carries general liability insurance. You can ask for a copy of our certificate of insurance at any time. Please report any damage to us within 24 hours of your clean.

To the extent permitted by law, we are not responsible for pre-existing damage, normal wear, items that were not secured or disclosed, or loss that was not caused by our negligence.

Using this website

You may use this website to learn about our services and send requests. Please don't misuse it, for example by sending false requests, trying to break its security, or copying its content for commercial use.

The Cleaning Panda name, logo, mascot and website content belong to us. You may not use them without our permission.

Disclaimers and limits

We try to keep the information on this website accurate, but it is provided "as is" and may change without notice. To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website. Nothing in these terms limits rights you have under consumer protection law that cannot be limited.

Governing law

These terms are governed by the laws of the State of Illinois, unless the law of the state where you live requires otherwise.

Changes to these terms

We may update these terms from time to time. The version on this page when you book applies to that booking.

Contact us

Cleaning Panda
2306 W Winnemac Ave, Chicago, IL 60625
Email: sales@cleaningpanda.us
Phone: (224) 334-5171